* In this context the term "family" is used to encompass any individuals included in the patient's social network. It thereby incorporates relatives, friend, informal carers and significant others.

• To relieve the symptoms of advanced disease in order to maintain an optimum quality of life.
• To support family* members through the process of bereavement before and after the death of their relative.
• To enable patients and their families to participate in decisions and plans relating to their future care and treatment to a degree dictated by, and acceptable to, them. In order to encourage patients and their families to be active participants in determining the place and style of future care, we aim to provide information and advice as required to assist this process.
• To contribute to the provision of a comprehensive, flexible and responsive package of care available to the patient and his/her informal carers achieved through close collaboration and joint planning with other professionals in the Directorate, hospital and Primary Care Teams and Social Services.
• To facilitate improved palliative care in hospital and community settings through the provision of advice and education.
• To contribute to a working environment for all staff within the Directorate that is mutually supportive and respects the contribution each individual makes to the service received by the patient and their family.